Performance isn’t just about measuring results. You must implement management techniques that use performance measures proactively to drive behaviour and improve results. Start with measurement data and KPI’s, understand their impact on employee and subcontractor behaviour and implement a management approach that influences behaviour and drives results.
Excellent communication is one of the most important business tools you can have, since so much of what you do is selling, whether it’s policy and procedures, letters to occupants, tenants or landlords, your strategic plans or even business cases.
If you’ll be at IFMA’s World Workplace in Orlando, Florida between October 7th and 9th, lets get together for a coffee or drink. I’ll be delivering a seminar called “Intelligent Benchmarking and Beyond : Getting Results is More Than Just Comparing Numbers” at 3:30 on Thursday, October 8th. Join me in the session or see…
This fall, the Canada Green Building Council (CaGBC) released the Canadian version of the U.S. Green Building Council (USGBC) LEED EBOM (Existing Building : Operations & Maintenance) certification rating system. LEED stands for Leadership In Energy and Environmental Design system and is the most prominent rating system in Canada for green buildings. It’s a pretty…
I was interviewed and featured in a National Post article (a national Canadian newspaper) on the 28th of August, the same day as World FM Day, sponsored by Global FM (an alliance of FM organizations) along with IFMA, BIFM, AFE, FMA, SAFMA, ABRAFAC, HFMS and FM Arena. The focus of the article was on the…
I’ll be delivering a short seminar on Managing Performance at the upcoming International Maintenance Excellence Conference on September 9, 2009. The title is “Do you want Better Results? Don’t Just Measure Performance, Manage It!”
Whether you are a facility manager, property manager or a supplier, writing RFP’s, writing responses to RFP’s and evaluating them is an important part of the supplier / client relationship. Suppliers can do their clients a favor by writing better proposals that are easier to evaluate, provide the info they need and let them differentiate…
I frequently promote the management related skills of facility and property managers to complement their technical knowledge. I’m finally delivering my workshop on Strategic Writing to the public through Conestoga College’s School of Business continuing education. The workshop is running twice this fall. If you are in the area (Kitchener or Guelph, Ontario, Canada), join…
Is the 2009 H1N1 pandemic scare good for us? Definitely. The bad thing is that people became sick or died because of the flu, yet there are a few good things that came from this recent scare. First, to put in in perspective, according to the Center for Disease Control, 36,000 people die in the…
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