Michel is Principal of FM Insight Consulting Ltd. In addition to consulting, he writes, presents and teaches FM.
Facility Managers can take a leadership role in reducing costs for their organizations by examining areas that may not have received much attention before. Here are key things you can do. A key responsibility of Facility Managers has been to provide the physical environment and related services that enables your corporation to be successful at…
Evaluating RFP proposal responses is a critical yet often painful process. You want enough information to evaluate the bidders, yet you get widely varying responses that don’t always answer your questions and sometimes don’t reflect their true capabilities. This makes it hard to evaluate.
I was talking to a contact in a different industry about the Facilities Management department at their company and the general lack of balance between the technical or functional skills and other general business skills within the facilities industry. Interestingly, my contact shifted the discussion to their own profession and the fact that they have…
Webinar originally held live March 28, 2012. Duration: 30 Minutes. Lifecycle costing analysis is a decision making tool Facility Managers should use, but seldom do. It’s actually a lot easier to do than many think. Forget about the long, tedious, technical and financial explanations and examples you’ve seen in textbooks. This webinar will show you…
Facilities Management has evolved from maintaining & reacting to the increasingly important role of contributing to the productivity of the employees of the organizations we work for. This shift from the physical to the people element has been happening gradually over time in the Facilities Management profession, but as the cost of people, both recruitment,…
Webinar originally held February 12, 2013. Duration 30 Min. Quality Assurance helps you establish leadership in your Facilities role. It means you are being pro-active about service standards for your organization and implementing leading practices. It’s also a key way you ensure you and your suppliers are providing your organization with quality, consistent service. If…
Webinar originally held live April 25, 2012. Duration: 30 Minutes. Do you know what your occupants think about their work environment? If you don’t ask, you won’t know what you need to improve or change. Facility Managers are often fearful of what these surveys may reveal, but instead of shying away from the answers, you…
Why should you benchmark? Measuring results is the best way to improve what you are doing. Benchmarking is a form of measurement – where you measure against something else to see where you are lagging, identify the areas and take corrective action. Even if you think you are doing everything right, how do you know…
The Facilities Management profession has come a long way, and modern management, leadership and business practices are required not only for you to service your organization well, but to also compete internally for scarce resources and demonstrate your value. Here are the features of a High Performing FM Department that if you aren’t already doing,…