Michel is Principal of FM Insight Consulting Ltd. In addition to consulting, he writes, presents and teaches FM.
Occupant surveys are an important tool that many Facility and Property Manages neglect. They are much easier and cheaper to do now with easy to use web tools and are even environmentally friendly as a result. The web tools make it easy to create and distribute surveys in a corporate environment and you can even…
It’s a common misconception that Facility Managers need a seat at the C-Suite table along with the COO, CEO, CFO, CIO, and the other top executives. Quite simply you don’t. And in most organizations, you won’t. The nature of what we do as Facility Managers, while important to your organization’s success, simply won’t warrant a…
Does your Company know why a Professional Facilities Manager like you is essential to get the best value out of their Facilities? Facilities represent a large part of any company’s assets and expenses (usually the second highest cost behind personnel) yet Facilities Management doesn’t usually receive the same attention that other parts of organization receive.…
The Facilities Management profession is not well understood by organizations and often even less so by your Human Resources department. They are more likely to deal with the large number of employees engaged in the core business of your organization or in the more recognizable support professions like IT, finance, sales, etc. As a result,…
I was discussing the issues of design not working well for operations with a very experienced Facility Manager I know and he gave me a great example of how he got the Architect on-board with operational design requirements for a new Facility. You may have seen my previous posting “Architects Dream – Facility Managers…
Capital funding is always an issue in facilities, with Facility managers constantly fighting for replacement and renewal funding for their buildings, competing for funds needed elsewhere within the company. I’ve seen many FM’s struggle at this, yet I have seen it being done by others with great success. I worked with a charity to set…
You’ve probably heard about Big Data. That’s what your credit card company collects, Google has and even your grocery store uses. For Facilities Management, it’s best to start smaller. Many FM’s don’t even have the basic information they need to manage and make good decisions, mostly because they either don’t have an FM system or…
Facility Managers are always getting things done around their facility, whether its responding to a complaint, dealing with space issue, organizing a move, coordinating maintenance or delivering customer service. It almost feels like you are on a treadmill, moving ahead but never really getting to the end. It’s a fact of life in the Facilities…
There is nothing special about cleaning hard to reach windows with a pole system, and this looks pretty typical until you look closer. (see the full size image below) This is in the new and very beautiful Hamad International Airport in Doha, Qatar. I transited through the airport on my way from Kuala Lumpur where…