Webinar originally held February 12, 2013. Duration 30 Min.
Quality Assurance helps you establish leadership in your Facilities role. It means you are being pro-active about service standards for your organization and implementing leading practices.
It’s also a key way you ensure you and your suppliers are providing your organization with quality, consistent service. If you already do inspections and use checklists, you are only doing Quality Control, which is only half of the job. Quality Assurance is a system that proactively ensures quality, not just measures it after the fact.
It doesn’t have to be difficult or involved. Learn the principles and get some tools you can use whether you are a large organization or a 1 person FM department.
If you don’t have a formal process for managing quality in your service delivery, whether in-house or sub-contracted, you need to start.
This webinar will outline the main elements of a good Quality Assurance process and provide you with techniques and approaches you can use immediately to improve how you manage your operations.