Performance measures are relatively common in outsourcing arrangements where project management services are included. Whether you manage projects internally or use third party project management, you can manage results with a good performance management framework, just like you would apply to other outsourcing company, subcontractor, service providers or internal staff. Whether performance management is effective…
I was pleasantly surprised at how many people attended my seminar on Benchmarking at IFMA’s World Workplace in Orlando earlier this month. As usual, I brought some take-home material for the audience, but I ran out. In fact, a number of people had to stand at the back of the room. I think it’s because…
Performance isn’t just about measuring results. You must implement management techniques that use performance measures proactively to drive behaviour and improve results. Start with measurement data and KPI’s, understand their impact on employee and subcontractor behaviour and implement a management approach that influences behaviour and drives results.
Some people simply use benchmarking results to justify the status quo. Since raw benchmarking results can be deceptive, this is easy to accomplish. Unfortunately, this is not what Benchmarking is meant to do. Really, Benchmarking is the just the first step in an important process to improve what you do.
The answer is yes and no. First, it’s important to understand where Six Sigma came from. The term itself refers to having less than 3.4 defects per million. It’s pretty well impossible for any FM organization to have that kind of volume for anything. The concept was designed for manufacturing where if you are turning…
The search term “penalize your supplier” in a Google search recently led someone to my web site, www.StrategicAdvisor.ca They landed on our performance measurement article, which certainly has those words in the content, but then they quickly went somewhere else – probably because we don’t talk about penalizing suppliers – we focus on managing supplier…
Benchmarking can be hazardous to your health, so be sure to take all necessary precautions. Accurately comparing costs between buildings is not as easy as it seems, and using averages can sometimes result in wrong decisions. And don’t get hung up about oranges.
There is a growing trend to implement effective performance measurement systems and frameworks (KPI’s and SLA’s) for subcontracted and outsourced functions, but very few organizations measure their internal services with the same tools.
Performance Measurements (KPI’s) are one of the most useful management tools available. Getting it right, is another matter. It’s easy to develop ways to measure performance but it’s harder to assess how those measures will drive Performance.
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