Sparring Partners : Outsourcing May Not Equal Partnership Building Operating Management My latest article was the feature article and appeared on the May 2010 cover. I took a very hard look at what partnership is and isn’t as well as what needs to change in the industry.
I’ve talked about it before – how KPI’s and other measurements with rewards and penalties attached can lead to behavior you didn’t expect. While this example isn’t from Facilities or Property Management, it does illustrate the issue quite nicely and has relevance to anyone who is measuring customer or service satisfaction in their property or…
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