KPI’s aren’t the answer to getting Performance in Facilities Services

Contracting & Outsourcing, Leadership, Performance Management2 Comments

Having been on the supplier and the client side in the past, I know that Key Performance Indicators (KPI’s) themselves don’t result in performance. While some people like the carrot and stick approach, you need a management approach that uses measurements (and other techniques, not just KPI’s) to get performance. Don’t just rely on a…