In the December 2010 issue of Canadian Facility Management & Design magazine, the magazine’s editor Pamela Young interviewed me about Facility Management and about my new book “Managing Facilities & Real Estate”
Here’s how she began the article:
“Managing Facilities & Real Estate, by FM consultant and Strategic Advisor principal Michel Theriault, is hot off the presses. In a Q&A with CFM&D, Michel, a frequent contributor to this magazine, explains why his new book is controversial and how it can help facility managers kickstart their careers…”
Then, she lead me through the questions listed below.
For the complete article text or to download a PDF of the actual article, visit my main consulting website.
In the mean time, here are the questions Pamela asked me.
- What are three relatively simple things that FMs can do to improve their management and leadership skills?
- You make the point in the chapter on getting approval with business cases that accentuating the positive isn’t always the best strategy. How can telling your bosses a story illustrating the problems and failures you’re trying to address in your department strengthen your argument?
- Why do FMs frequently lack visibility into crucial aspects of their costs and activities even when FM systems have been implemented, and what can they do to improve the situation?
- You say that you need to support your outsourcing service providers. Why is this the case and what does it involve?
- In the ‘Managing Performance’ chapter, you say that managing results is as important as measuring them. What do you mean by this?
- When it comes to providing customer service, why do FMs frequently find themselves between a rock and a hard place, and what can they do about it?
- What would you say is the most controversial argument you make in your book?
- What do you now know that you wish you’d known earlier in your career?
For my answers, visit my main consulting website where you can read the entire article or download the article in PDF format.
