Facility Managers do a lot of things and sometimes those things get in the way of what they should be doing. They get re-directed by the latest trends and concepts and neglect to focus on the fundamental things that drive results and improve what we do. Instead of spending so much effort always responding immediately…
I was discussing the issues of design not working well for operations with a very experienced Facility Manager I know and he gave me a great example of how he got the Architect on-board with operational design requirements for a new Facility. You may have seen my previous posting “Architects Dream – Facility Managers…
Webinar originally held February 12, 2013. Duration 30 Min. Quality Assurance helps you establish leadership in your Facilities role. It means you are being pro-active about service standards for your organization and implementing leading practices. It’s also a key way you ensure you and your suppliers are providing your organization with quality, consistent service. If…
Why should you benchmark? Measuring results is the best way to improve what you are doing. Benchmarking is a form of measurement – where you measure against something else to see where you are lagging, identify the areas and take corrective action. Even if you think you are doing everything right, how do you know…
The modern Facility Manager needs a slightly different mix of skills to navigate not just within the profession, but within their own organizations to be successful, especially if they want to become the Head of FM, whether for a small organization or a multi-national corporation. The FM Knowledge Grid illustration (see a larger one further…
Recently I had the pleasure of delivering my first webinar for Facility Managers. The webinar was hosted by Planon Software and dealt with using information for decision making. If you missed it, you can watch and listen to it on-demand for free here. In addition to my segment, Planon’s Director of Product Strategy, Erik Jaspers,…
I’m constantly surprised when I talk to FM professionals who haven’t implemented an FM system to manage their responsibilities, whether it’s CMMS, CAFM, IWMS or other systems for managing processes, space or maintenance. Having started my career over 20 years ago at a company who had an FM system back then, to not have an…
I had a conversation recently with a client, the head of a large facilities department. We were talking about the difference between those who get involved and advance their knowledge and those who don’t. Which one do you think are more likely to get ahead in their careers and deliver results for their employers? It’s…
For some reason. I’ve been seeing a lot of articles recently about using information for decision making. Some in our industry, but lots in other areas as well. What this confirms to me is that the Facility Management industry is a business function in addition to a technical or tactical function. The methods, approaches, skills…